Client Care

Frequently Asked Questions

Everything you may wish to know.

1. 01

   When will products be available?

   All 8 PURETÉ products are Coming Soon and cannot be purchased. Approved product details and real inventory are required before sales open. A launch-notification signup is not available.

2. 02

   Are all sales final?

   When sales open, purchases will be final sale, subject to applicable legal rights. Our Return & Refund Policy includes the owner’s 48-hour issue-reporting window. Checkout is not currently available.

3. 03

   Where do you ship?

   OWNER TO CONFIRM — shipping regions and rates are being finalized. See the Shipping Policy page for the latest information.

4. 04

   How long does delivery take?

   OWNER TO CONFIRM — processing and delivery timeframes are being finalized.

5. 05

   How do I track my order?

   Order tracking is not implemented. Checkout, order processing, and order or shipping confirmation emails are also not available.

6. 06

   Are PURETÉ products suitable for my skin?

   Every skin is unique. Please review the ingredient list for each product when published, patch test before first use, and consult a dermatologist with any concerns. See our Product Disclaimer for details.