Client Care

Privacy Policy

Your information, treated with care.

Pre-launch draft. All eight products are Coming Soon and purchasing is disabled. Policy details to be confirmed before launch.

1. 01

   Information you provide

   You may provide your email address, questions and other information when contacting PURETÉ. The product Concierge processes product questions using AI. If you choose to send an unanswered question to the owner, the question, product reference and email address are stored for private review. Please do not include payment details, sensitive health information or other unnecessary personal information. Purchasing is disabled, so checkout does not collect order, payment or shipping details.

2. 02

   Purposes

   Enquiry information is used to process product questions and allow owner review of questions you submit. Information supplied by email may be used to respond to that enquiry. This draft does not establish a marketing subscription or consent to marketing. Additional purposes, if introduced, will be described before launch.

3. 03

   Browser information, cookies & analytics

   Web services may process technical information such as IP address, browser type and request data to deliver the site. Browser storage may support site operation and owner sign-in. If cookies or analytics are used, their purposes and available choices will be described in the approved policy. The complete storage, cookie and analytics inventory remains under review; this draft does not claim that advertising tracking or a particular analytics service is in use.

4. 04

   Service providers

   The website and Concierge rely on services for hosting, AI question processing, account access and question storage. Information needed for those features may be processed by those services. Provider identities, contractual safeguards, processing locations and any other sharing practices require confirmation before launch. No payment or shipping service is being offered through checkout.

5. 05

   Retention

   Retention periods for enquiries, submitted questions and account-related information have not been finalized. Policy details to be confirmed before launch. Please contact us about a specific record rather than relying on a promised deletion schedule.

6. 06

   Security

   No internet transmission or storage system can be guaranteed completely secure. Avoid sending sensitive information through product questions or email. This draft does not promise a particular security certification or absolute protection; the final policy will describe confirmed safeguards.

7. 07

   Your choices & privacy requests

   You can browse without submitting a question, choose not to send an unanswered question, and manage browser storage through your browser settings; doing so may affect site features. Contact us to request access, correction or deletion of information you provided, or to ask about other privacy choices. Any legal rights and applicable exceptions depend on the law that applies to you; the final policy will explain the confirmed request process without limiting applicable rights.

8. 08

   Children’s privacy

   Please do not submit personal information about children through the Concierge or email. If you believe a child’s information has been submitted, contact us so the concern can be reviewed. The intended age audience, applicable age thresholds and handling procedures require confirmation before launch.

9. 09

   Policy updates

   This is a pre-launch draft, not a statement that all future practices have been finalized. It may change as the website and services develop. The approved policy and its effective date will be posted here before launch, with notice of material changes where required by applicable law.

Contact for privacy questions

Email support@pureteskin.com with privacy questions or requests.